Privacy Policy
How we collect, use, and protect your personal information.
Last updated:
Introduction
Pryxthelchak is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pryxthelchak.world or use our patch, embroidery, and applique services. We comply with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles (IPPs) when handling your personal information.
Information We Collect
Personal Information
We collect personal information only for lawful purposes connected with our business and only when necessary for those purposes. When you contact us or place an order for custom patches, embroidery, or appliques, we may collect:
- Name and contact information (email address, phone number, postal address)
- Payment information for processing orders
- Design files and specifications for custom clothing decoration projects
- Communication history related to your orders
If you choose not to provide information we need to fulfil an order or respond to your enquiry, we may not be able to process your order or provide the service you requested.
Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information we collect for the following purposes related to our clothing decoration services:
- Processing and fulfilling your custom patch and embroidery orders
- Communicating about order status, design approvals, and delivery
- Creating and storing design files for your projects
- Providing customer support for questions about patches, appliques, or embroidery
- Improving our website and services
- Sending promotional communications (with your consent)
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist with order fulfillment, payment processing, or delivery of your custom patches and embroidery (we require them to protect your information and use it only for the purpose we specified)
- Legal authorities when required by law
- Business partners in the event of a merger or acquisition
We do not disclose your personal information to overseas recipients unless we have taken reasonable steps to ensure the recipient protects your information in a way that provides comparable safeguards to the Privacy Act 2020, or we have your authorisation or we are otherwise permitted under the Act.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including your design files and order details, against unauthorized access, alteration, disclosure, or destruction. We keep personal information only for as long as it is needed for the purposes for which it was collected, or as required by law, and then securely dispose of or anonymise it.
Privacy Breaches
If a privacy breach occurs that has caused or is likely to cause serious harm, we will notify the Office of the Privacy Commissioner (New Zealand) and affected individuals as soon as practicable, in accordance with the Privacy Act 2020. We will also take steps to contain the breach and prevent further harm.
Your Rights
Under the Privacy Act 2020 (New Zealand), you have the right to:
- Access your personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information (subject to our legal obligations to retain certain data)
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the details below. If you are not satisfied with our response, you may make a complaint to the Office of the Privacy Commissioner (New Zealand): privacy.org.nz.
Cookies
Our website uses cookies to enhance your browsing experience. For more information, please see our Cookies Policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Pryxthelchak
56 B Fifteenth Avenue, Tauranga South, Tauranga 3112, New Zealand
Email: cooperation@pryxthelchak.world
Phone: +64 27 555 5573
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.